Nikki Johnson

About Nikki Johnson

As a Senior Underwriting Director, I am a coaching focused leader who empowers teams to reach their fullest potential through mentorship, feedback, and growth opportunities. I specialize in balancing underwriting quality with operational efficiency, driving performance while maintaining the highest standards of risk management and compliance.With a career spanning leadership roles in underwriting, accounting, and operations management, I bring expertise in financial analysis, forecasting, and process improvement. My track record includes leading high-performing teams, strengthening service level agreements, and implementing strategies that reduce inefficiencies while increasing accuracy and client satisfaction.I am passionate about developing talent, uncovering hidden strengths, and creating collaborative, high performance cultures that deliver results for both the business and its people.

Experience

1. Senior Underwriting Director

   MassMutual

   Sep 2022 — Present

   Lead a high performing underwriting organization overseeing entry level through senior staff, accountable for life insurance applications up to $5M.•Direct a team of supervisors and underwriters, instilling a coaching based leadership style that drives performance, accuracy, and professional growth.• Implement strategies to balance speed and underwriting quality, improving SLA performance from 85% to 90% while maintaining compliance standards.•Partner with senior leadership to align underwriting operations with corporate growth objectives, ensuring risk management integrity and client satisfaction.•Champion process improvements that reduce rework and streamline decision-making, resulting in measurable increases in efficiency and team engagement.

Education

• Limestone University

  Bachelor of Science (B.S.), Accounting and Business/Management

  2007 — 2009

• Webster University

  Master of Business Administration (MBA), Business Administration and Management, General

  2009 — 2011

Skills

• Teamwork
• Banking
• Leadership Development
• Risk Management
• Event Planning
• Organizational Development
• Outlook
• Management
• Team Building
• Microsoft Word
• Team Leadership
• Analysis
• Financial Analysis
• Loss Mitigation
• Underwriting
• Leadership
• Change Management
• Credit
• Financial Modeling
• Access
• Quickbooks
• Customer Service
• Data Analysis
• Accounting
• Vendor Management
• Research
• Recruiting
• Performance Management
• Public Relations
• Microsoft Excel
• Powerpoint
• Project Management
• Customer Satisfaction
• Training
• Budgets
• Finance
• Public Speaking
• Strategic Planning
• Employee Relations
• Financial Reporting