Nikki Drake

About Nikki Drake

I am an organized, highly motivated, driven, detail-oriented manager with the ability to…

Experience

1. Senior Program Manager, Program Partnership

   Adecco

   Jul 2022 — Present

   Responsible for optimizing service delivery to 5 Adecco MSP client programs nationally in a high quality, cost-effective manner while providing outstanding customer service, order distribution/management and compliance support. Client Administration, Satisfaction and Focus: •Continuously work to anticipate clients’ needs based on historical and current business activity and knowledge of client markets •Serve as escalation point for client to discuss issues or requests involving the client program and/or associates •Ensure all operational and contractual client requirements are fulfilled and in line with agreed SLA targets •Utilize strategic approach and ingenuity in the development, implementation and measurement of process efficiencies, productivity metrics and quality of service •Maintain high levels of customer satisfaction through proactive, regular communication and business reviews with clients; building trusted advisor relationships •Develop service and delivery plans in support of client including recommendations of strategy improvements based on market research and competitor analysis People Management: •Day-to-day management of 9 colleagues performance to include coaching and development of the client program team to ensure all service levels and performance metrics are met •Ensure the team is demonstrating the company’s core values in the delivery of a customer-centric service •Create and maintain mechanisms/forums to seek and act upon candidate and associate feedback to ensure continuous improvement •Facilitate bi-weekly one-on-one meetings with all direct reports to review established KPI metrics, overall performance and career goals. As needed, coach and develop team members to ensure all service levels and performance metrics are met

Skills

• Compliance
• Resume Writing
• College Recruiting
• Talent Management
• Behavioral Interviewing
• Career Development
• Customer Service
• Temporary Placement
• Temporary Staffing
• Employee Relations
• Interviewing
• Corporate Recruiting
• Workforce Planning
• Talent Acquisition
• Staff Augmentation
• Permanent Placement
• Interview Preparation
• Interviews
• Staffing Services
• Retention Management
• Full-Life Cycle Recruiting
• Sourcing
• New Hire Orientations
• Military Recruiting
• Social Networking
• Applicant Tracking Systems
• Career Counseling
• Technical Recruiting
• Job Postings
• Contract Recruitment
• Training
• Personnel Management
• Human Resources
• Background Checks
• Recruiting
• Leadership
• Screening Resumes
• Reference Checking
• Onboarding
• Screening