Nikki Williams

Experience

1. Outlets Manager

   Hyatt Regency Cincinnati

   Aug 2021 — Present

   Managing the day to day operations of the Restaurant, Room Service and The Market, our coffee and gift shop. Develop strategies to improve overall quality and productivity. Generate business, cost and employee reports to management.Schedule regular team meetings to discuss about business updates, issues and recommendations.Respond to employee concerns in timely manner.Provide direction and guidance to employees in their assigned job duties.Determine staffing requirements and ensure that positions are filled promptly.Assist in employee recruitment, training, performance evaluation, promotion and termination activities.Manage orientations and interviews for employees.Ensure that employees follow company policies and procedures.Manage administrative, logistical, human resources, and accounting services to support company operations.Address customer inquiries promptly and professionally and ensure customer satisfaction.Identify business opportunities with new and existing customers.Develop my management team to ensure outlets perform at the highest levels and achieve growth.Infuse fun and energy into my team, so they express joy in their guest interactionsLead by example and ensure my team has tools needed to do the job.

Education

• Withrow High School

  Diploma

  1981 — 1985

Skills

• Opera
• Promotions
• Customer Satisfaction
• Training
• Guest Satisfaction
• Forecasting
• Onq
• Front Office
• Team Building
• Hospitality
• Inventory Management
• Sales Management
• Catering
• Hotel Reservations
• Yield Management
• Hotel Booking
• Pre-Opening
• Lodging
• Market Planning
• Resorts
• Rooms Division
• Micros
• Budgets
• Tourism
• Hiring
• Property Management Systems
• Guest Service
• Food & Beverage
• Hotels
• Customer Service
• Hospitality Management
• Revenue Analysis
• Revenue Management
• Negotiation
• Sales
• Hotel Management
• Event Management
• Meeting Planning
• Hospitality Industry