Nikki Tassinari
Director of Customer Care @Boingo Wireless
Signup · Get unlimited contacts
WORK HISTORY
Director of Customer Care @Boingo Wireless
Los Angeles, CA, US
EDUCATION
Salem State University
Bachelor of Applied Science (B.A.Sc.), Economics
SKILLS
ABOUT NIKKI TASSINARI
Innovative professional and strategic leader specializing in automation and deflection by using data and analytics to build customer self-help options and increase agent efficiency and utilization. There is a focus on building the overall customer experience and satisfaction as well as decreasing contact center spend YOY. I believe that the future of the contact center is in providing a more robust customer experience full of automation, AI, and built out flows. Select Capabilities:• Analytics• Operations• In house Contact Center Management • Vendor Management• Quality Control and Assurance• Training and Development• NPS/CSAT Promoter• Budget forecasts and adherence Project Implementations and Exposure: • IVR; NICE/Zendesk/Genesis/Talk desk• SMS Magic• Oracle • Salesforce; Help Centers, Knowledgebase, Survey• Channel growth; Chat/SMS/Social Media• Speech Analytics/Workforce Management/Quality• Salesforce Case Mapping via IVR and CMS
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.