Nikki Reed

About Nikki Reed

I operate at the intersection of strategy, execution, security, and systems design - turning high-priority business needs into scalable, cross-functional outcomes. My background spans enterprise program leadership, global network operations, and accelerated change enablement within complex, fast-paced environments.At DoorDash, I lead secure, high-impact transformation across global operations - connecting strategy, security, and execution to build resilient systems and teams. I enjoy working closely with product, engineering, operations, and executive stakeholders to deliver structure where there\'s ambiguity, and momentum where there’s inertia. Whether it’s optimizing global support strategy, coordinating org-wide response to urgent disruptions, or building executional muscle across teams, I bring a steady hand to complexity.I’ve built a reputation as a trusted operator—someone who can both see around corners and deliver in the now. I care deeply about operational clarity, strategic resilience, and scaling execution in ways that don’t burn people out.If the problem is messy, time-sensitive, and high impact - it usually finds its way to me.

Experience

1. Manager, Strategic Planning and Execution

   DoorDash

   Oct 2025 — Present

   Lead enterprise-level transformation across Global Support & Integrity Operations (GSIO), serving as a strategic execution partner to senior and executive leadership while driving disciplined portfolio management, operational optimization, and cross-functional alignment at scale.My work spans strategic program design, partner operations, crisis response, and transformation of how large-scale work is planned, staffed, and executed. I partner closely with executives to define priorities, translate vision into executable roadmaps, and drive delivery through ambiguity, risk, and organizational complexity.Executive Impact- Program & Portfolio Leadership: Direct a high-impact, enterprise-facing portfolio spanning customer resolution, escalation redesign, workforce strategy, security integration, and network optimization. Translate strategic priorities into sequenced execution plans, enforce prioritization discipline, and optimize resource allocation to maximize impact and reduce execution drag- Operational Optimization & Quality Transformation: Redesign contact flows, callback management, and escalation frameworks to increase live resolution, reduce friction, and improve system-level efficiency. Lead pilot-driven iteration to deliver measurable improvements in throughput, accountability, and customer outcomes- Cross-Functional Strategy & Execution: Align Operations, Product, Engineering, Security, Legal, and Workforce around shared objectives, eliminating silos and accelerating time-to-decision. Drive clarity across ambiguous, multi-stakeholder initiatives to ensure momentum and sustainable delivery- Operating Model & Governance Evolution: Strengthen intake triage, portfolio governance, and execution standards to reduce fragmentation and ensure focus on enterprise-level priorities. Enable senior managers and program leads to operate within a structured, performance-oriented framework.