Nikki Poole

SVP, Client Experience @Pritchard Industries

Atlanta, GA, US

I lead Client Experience strategy for enterprise accounts at Pritchard Industries.My focus is simple: strong client partnerships drive long-term growth.I work at the intersection of operations, sales, and executive leadership to ensure our largest clients receive consistent service, clear communication, and proactive support.My work centers on:• Enterprise client retention and growth strategy• Executive-level client engagement• Renewal forecasting and expansion planning• Service issue resolution and operational alignment• Building scalable Client Experience programsAt Pritchard, I am responsible for building and leading the Client Experience function across our national account portfolio, helping ensure our teams deliver consistent value while strengthening long-term partnerships with our clients.I believe retention is not something that happens at renewal time. It is built every day through operational excellence, transparency, and trust.

University of West Georgia

Bachelor of Business Administration (BBA), Business Administration and Management, General