Nikki McGovern

About Nikki McGovern

I have a proven track record of expertise in claims, project management, and operational excellence, with a focus on driving measurable results through cross-functional collaboration and data-driven strategies. As a Multi-line Project Manager, my contributions include defining and aligning business priorities by supporting enhancements, new products, and process improvements while rallying stakeholders to a shared vision. I have strong commitment to continuous improvement which emphasizes my ability to enable incremental value creation while anticipating change impacts to enhance business outcomes.

Experience

1. Multi-line Project Manager, Specialty Claims

   GEICO

   Jul 2023 — Present · Jacksonville, FL, US

   Partner with business operations leaders, product managers, and technology teams to document requirements for enhancements, new products, process improvements, and implications for features.Leverage insights to drive vision for product features that will drive incremental value and rally stakeholders Possess an end-to-end understanding of features and how they fit into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business. Close collaboration with product and tech leadership to understand the trade-offs of technical decisions and how they impact the end user or customer experience

Education

• Florida State College at Jacksonville

  Bachelor of Business Administration - BBA, Business Administration

• Santaluces Community High School

  High School Diploma

  1997 — 2001