Nikki K Markey

Dedicated Customer Service Professional

Role: Functional Support Analyst at Odoo
Location: Buffalo, NY, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Nikki K Markey

Making a difference in the world, one compassionate decision at a time.

Experience

Functional Support Analyst
Odoo
May 2024 — Present · Buffalo, NY, US
Troubleshooting customer ERP software issues in a ticket-based environment• Provided exceptional customer service support with the highest ratings in department• Specialized in Website issues• Assisted customers on Livechat providing instant support for issues and functional support of the software applications • High level of accountability in a customer-faced capacity, including collaboration with Sales and Technical/Development team

Education

Bryant & Stratton College - Southtowns
AAS, Business
2008 — 2010
Canisius University
B.A. Music (Vocal Performance)
2003 — 2005
State University of New York at Fredonia
B.A. Theatre
2002 — 2003

Skills

Online Advertising
Management
Outlook
IT Skills
Administrative Work
Microsoft Publisher
Coordinate Meetings
Music Education
Customer Service
Peoplesoft
Mobile Marketing
Organization Skills
Receptionist Duties
Microsoft Onedrive
Ms Word
Online Marketing
Notary Public
Meeting Scheduling
Organizational Effectiveness
Twitter
Ms Excel Pivot Tables
Staffing Services
Human Resources
Scheduling
Microsoft Office
Sales
Email Marketing
Social Networking
Brand Awareness
Presentations
Data Entry
Powerpoint
Microsoft Excel
Google Docs
Appointment Scheduling
Social Media
Event Planning
Customer Experience
Switchboard Operator
Typing

Contact information

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Work email
•••••@odoo.com
Personal email
•••••@•••••.com
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Current company

Odoo

8.8K employees · Founded 2005 · Louvain-la-Neuve, Walloon Region, Belgium

Odoo is an open-source suite of integrated business applications actively programmed, supported, and organized by Odoo SA. Odoo is similar to many open-source projects where customized programming, support, and other services are provided by an active global community and partners network. The community is comprised of more than 1,500 active members and has contributed more than 4,500 modules to the ongoing enrichment of Odoo. The network of certified partners, established in more than 120 countries, deploys the solution locally. The software, with more than 1,500 downloads a day, is one of the most frequently installed business suites worldwide. All Odoo Apps such as Odoo CRM, Odoo Sales, Odoo Accounting, Odoo WMS (Warehouse Management), Odoo HR, Odoo Project, Odoo Events, Odoo Marketing, etc. are integrated with each other. Odoo is an open-source alternative to many software packages. It can be used by any retailer with its POS (Point Of Sales), and in any website with its CMS (website builder) synchronized with the e-Commerce app. In the enterprise resource planning software field, Odoo is an alternative to SAP ERP, Oracle E-Business Suite, Microsoft Dynamics, Netsuite, and others. Odoo has offices in the US, Belgium, Luxembourg, India, Hong Kong, Dubai and Mexico. Awards: - 2011 - INSEAD Innovator Award - 2012 - Highest-ranked Belgian company in the Deloitte Technology Fast50 Benelux (growth of turnover of 1549% in the past 5 years). - 2012 & 2013 - Bossie Award for the Best Open Source Solution - 2013 - Trends Gazelles Award - 2013 - Linux New Media Award for The Best Open Source solution compatible with European Accounting Systems - 2013 - “L’Entreprise Prometteuse” by Ernst & Young - 2018 - Trends Gazelles Ambassador 2018 for Middle Enterprises in the Walloon Brabant region - 2020 - "Deal of the Year" by Trends-Tendances - 2021 - "Manager of the Year 2020" by Trends-Tendances - 2021 - Trends Gazelles Walloon 2021 in the Large Business Category

odoo.com

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About Nikki K Markey

Experience

Functional Support Analyst

Education

Bryant & Stratton College - Southtowns

Canisius University

State University of New York at Fredonia

Skills

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