Nikki Grimshaw

Premier and Enterprise Level Account Manager | Customer Success Manager | Implementation | Customer Advocate

Role
Sr Client Account Manager at Blackfin Square
Location
Philadelphia, PA, US
LinkedIn followers
500 followers

About Nikki Grimshaw

Experienced Account Manager with over 20 years of success in managing high revenue accounts, cultivating strong relationships, and providing exceptional customer service. Skilled in collaborating with customers, agents, and executive leadership to create new directives and coordinate solutions. Adept in overseeing account bases for commercial communications solutions. Proven ability to be empathetic towards external customer needs while supporting internal customer objectives. Previous experience includes serving as a Senior Enterprise Service Account Manager and Quality Services and Escalation Representative.

Experience

  1. Sr Client Account Manager

    Blackfin Square

    Jul 2023 — Present · Roswell, GA, US

Education

  • Thomas Jefferson University

    Bachelor's degree

    2005 — 2006

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Nikki Grimshaw — Sr Client Account Manager at Blackfin Square in Philadelphia, PA, US | Unifers