Nikki Boettcher
Change Champion in SaaS Operations | Partner Ecosystems | Professional Services | Revenue Growth Through Scalable Processes
- Role
- Senior Manager, Professional Services at Perforce Software
- Location
- Marietta, GA, US
- LinkedIn followers
- 500 followers
About Nikki Boettcher
I’m a SaaS Operations Leader with 15+ years of experience, leading global professional…
Experience
Senior Manager, Professional Services
Oct 2024 — Present
Leader of $7M international Professional Services technical team accountable for over 100 customer projects at any given time • Led a post-acquisition change journey resulting in 2x billable utilization and improved margins by 22%• Streamlined internal Resource Management and external Service Delivery Partner /Subcontracting Strategy, improving customer Time-to-Value (TTV) by 15% and accelerating services and product revenue recognition • Led new KPI development for international team of project managers and services engineers• Drove alignment and adoption of Project Management Standards Playbook and Project Health & Risk Documentation to support growth and evolution of recently acquired Delphix
Education
Georgia State University - J. Mack Robinson College of Business
BBA
Skills
- Data Entry
- Supervisory Skills
- College Recruiting
- Lead Qualification
- Performance Management
- Crm
- Employee Training
- Organizational Development
- Sales Support
- Team Coordination
- Data Analytics
- Recruiting
- Data Management
- Job Analysis
- Leadership
- Creative Problem Solving
- Phone Etiquette
- Interviews
- Leadership Development
- Onboarding
- Talent Management
- Human Resources
- Microsoft Office
- Organizational Effectiveness
- Hiring
- Medical Billing
- Customer Relations
- Employee Hiring
- Customer Satisfaction
- Training
- Daily Operations
- Management
- Customer Service
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