Nikki Arora

About Nikki Arora

Specialties: A Multi-dimensional Customer Touchpoint and Sales operation professional with 20 years of work experience in B2C and B2B Telecom Customer Service, cloud-based cyber security solutions and Forestry operations of which 1-year remote working experience with Terragrn Pvt Ltd London, 4 years of Global remote working experience with Firstwave Cloud Technology NSW Australia, 12 years on-site with Bharti Airtel Ltd NCR and 3 years on-site with Escotel Mobile Communication Meerut (now Idea Cellular Ltd). An MBA from Amity University Noida, Nikki would describe herself as a result-oriented self-driven professional.Have Extensive Experience in various facets of the Telecom Retail, Corporate and Enterprise Voice and Data Product and Services and Customer Service Management i.e, Delivery, Contact Centre, Assurance, Operation and Customer Life Cycle Management. Proven expertise in setting up and running B2C Inbound Call Center operations including Lifecycle Management, Complaint resolution and escalation, High-Value Customer relationship program management, Strategy Planning and Analysis, Project and Service Delivery Excellence, Process and System Design and Implementation, Budgeting and Cost Control, Program Management, Strategic Planning, Delivery and Monitoring, Implementation and Audit and Compliance of TL BCMS, ISMS, and CAG audits. Business Analyst to Senior Leadership team, Sales Operations - E2E tracking and reporting of order to revenue recognition for Cloud Security Services Sales function, Business Manager for a private sector startup venture aimed at creating large nature-based assets in AfricaCurrently working in the capacity of Sales and Operations Manager at innomatics eFuel Systems, India, Australia, Italy, Singapore and UAE.

Experience

1. Sales and Operations Manager

   Innomatics

   Jan 2024 — Present · AU

Education

• Amity University

  MBA, Marketing

  2007 — 2009

Skills

• Program Management
• Service Delivery
• Gsm
• Channel Partners
• Operations Management
• Customer Satisfaction
• Team Management
• Pre-Sales
• Loyalty Programs
• Sales Operations
• Customer Retention
• Strategy
• Vas
• Call Centers
• Ip
• Customer Lifecycle Management
• Product Marketing
• Mis
• Cross-Functional Team Leadership
• Vendor Management
• Leadership
• Management
• Telecommunications