Nikkea Devida
Chief Operating Officer (COO)
- Role
- Operations Manager at B2 Management & Consulting
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Nikkea Devida
I support law firm owners to optimize their firm\'s leadership, efficiency, productivity, automation and profitability as a fractional, outsourced Chief Operations Officer (COO) in 7 Key Areas: Sales, Marketing, Operations, Production, People, Physical Plant, Money & Metrics in alignment with the firm owner\'s personal, professional and financial goals. I lead and develop high performing, cross functional, collaborative teams to execute projects on time, in spec and at or under budget and implement the core solutions necessary for your firm\'s vision, goals, and daily method of operations to achieve the results you’re looking for. I analyze and assess the proper systems, processes, and standard operating procedures required that are uniquely tailored to your firm. I up-level and optimize to automate and guide a growing business through the pitfalls and profit leaks that reduce a firm’s cash flow and sustainable growth to make and keep more profit in less time.I identify the people, profit, process, and productivity leaks that drain the time, money and resources of a firm I lead the implementation of written S.O.P.(Standard Operating Procedure) manuals to support teams in being as efficient, effective, and productive as possible. Then, through technology and automation, deliver and sustain the leverage that leaders are looking for without struggle and resistance associated with change.I execute, implement, and automate systems and processes to streamline, systematize & scale your operations and supply chain to free up your time to focus on key business objectives, including new business development, strategic opportunities, profit centers, and sales systems to create a sustainable, scalable, and leveraged firm that grows consistently over time.
Experience
Operations Manager
Jan 2022 — Present · Las Vegas, NV, US
Provides back office legal accounting & billing services to law firms and their associated businesses. Onboard new clients to establish relationship & processes between client & accountant team members assigned to the account Meet with existing clients for ongoing feedback, new opportunities for company Supervise, provide oversight, guidance & assistance to 6 Team Leaders and a rapidly growing team of over 40 Legal Accountants & Legal Billing Specialists Hire, onboard & provide training to new team members Supervise staff to include conducting interviews, employee performance reviews & /or disciplinary actions for team members Review current client accounting processes & documentation, edit & update as needed to standardize Lead weekly Management Team meetings, monthly Company Meetings, and Annual Company Retreat Learn new software to lead new projects, inc. software customization, implementation & end user training. Assist the CEO with workload allocations & determine when new team members need to be added Assist the CEO with client profitability tracking & subsequently coach the Client Engagement Manager & the accountants on increasing efficiencies.
Education
United States Air Force Academy
Bachelor of Science - BS, Management
1982 — 1986
University of Southern California
Master's degree, Master of Business for Veterans (MBV) Marshall School of Business
2018 — 2019
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