Nikitha Rebecca
Inside Sales Specialist at Skill-Lync
- Role
- Inside Sales Specialist at Skill-Lync
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
Experience
Inside Sales Specialist
Dec 2021 — Present
Sales:Identify new sales opportunities and handle both inbound and outbound calls as well as follow-ups.Make cold calls and send out e-mails to explore sales opportunities.Cooperating with team and helping my team members to close deals.Maintain a detailed databases with all the information of prospects.B2BHandling verious accounts and analysing learners progress data.Resolving client concers by coordinating with various internal stakeholders.Focus on people development and consistently improve the capability of client service.Ensure client satisfaction Is a key priority for the team.Liaises with clients in order to optimize customer satisfaction and to maximize efficiency.Detect, identify troubleshoot on technical issues encountered by our clients and follow-up accordingly making sure the issue is sorted.Delivering high level customer service via our ticketing system or through phone calls about Skill-Lync products.Proactively maintain and update database, contacts and internal reporting tools. Actively taking additional responsibilities to improve internal process.
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