Nikitha A

Experience

1. Salesforce Developer Admin

   TBC Corporation

   Mar 2021 — Present

   Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application. • Have good working knowledge in querying Salesforce.com database using SOQL & SOSL queries. • Experienced in Sales Cloud by adding objects, Fields, Tabs, Reports and Dashboards and migrate data into Salesforce. • Identify, enable, and modify Community Template and Theme based on design criteria. • Used Email-to-Case, Web-to-Case features and created a community where the customers can create, update, and manage their cases. Used Case assignment rules to assign case to appropriate queue. • Migrating from Salesforce Classic to Lightning and created Lightning Components. • Experience working with Lightning flows, Lightning UI/UX, app builder and creating Visual Workflows, Salesforce Support, communities, and Chatter groups. • Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry. • Used Custom settings and Custom Metadata for different scenarios for ease of use of the system by Admins. • Customized page layouts for different profiles and different record types based on the level of access the users should have.