Nikita Wadhwani
Customer Success & Growth Consultant | Scaling SaaS Adoption & Retention | Product & Project Management | Restaurant Tech & Digital Transformation | Global F&B Operations
- Role
- Customer Success Manager at Moveinsync
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nikita Wadhwani
I empower restaurants and SaaS brands to scale digitally—combining hands-on consulting…
Experience
Customer Success Manager
Jun 2024 — Present · Bengaluru, IN
Managed end-to-end delivery and adoption of MoveInSync’s hybrid workspace SaaS solutions for enterprise clients in 20+ countries.Led Agile projects for desk booking, meeting room management, and employee commute products, collaborating daily with product, engineering, and customer teams.Owned product feature rollouts and integrations, ensuring alignment with evolving business needs and delivering seamless customer experiences.Oversaw customer success operations: drove onboarding, scalable adoption, and retention for global enterprises.Streamlined API and third-party system integrations, optimizing client infrastructure and supporting hybrid work environments.Built analytics dashboards to monitor platform usage, identify adoption gaps, and inform engagement strategies.Handled communications—including newsletters, enablement materials, and feature updates—and resolved escalations to enhance client satisfaction.Skills: SaaS Solutions, Hybrid Workspace Technology, Agile Project Management, Product Lifecycle, Customer Success, Integrations, Stakeholder Communication, Data Analytics, Jira, MS Project, Clarity PMM, SQL, Postman
Education
Growth School
Certified product designer
2021 — 2021
Indore Indira Business School
Master of Business Administration - MBA, Accounting and Finance
2015 — 2017
Vikram University
Bachelor of Business Administration - BBA, Business Administration and Management, General
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