Nikita Munghate
Customer Success Manager at HCL Technologies, CAPM Certified
- Role
- Senior Analyst at HCLTech
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Senior Analyst
Feb 2024 — Present · Bengaluru, IN
Managed client onboarding processes, ensuring seamless integration and satisfaction for a leading US telecommunications company. • Oversaw Service Improvement Plans (SIPs) and conducted regular service reviews to enhance client experience. • Maintained a high client health index by addressing queries related to installations, repairs, and billing issues.
Education
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Bachelor's degree
2011 — 2015
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