Nikita Gupta
Client Success l Project Management I Market Research I Qualitative & Quantitative Research
- Role
- Client Success Manager at MartLenz Knowledge Services
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Nikita Gupta
An accomplished Client Success Manager with a proven track record in the market research…
Experience
Client Success Manager
Jul 2023 — Present · Gurugram, IN
Key Responsibilities:1. Project Cost Evaluation and Budget Management- Assess the scope, feasibility, and cost-effectiveness of new and ongoing projects- Develop accurate cost projections and allocate budgets that align with client expectations- Monitor budget utilization throughout the project lifecycle.2. Project Planning and Execution- Oversee end-to-end execution of projects, ensuring timely delivery of high-quality results- Coordinate with cross-functional teams to align on project objectives, deliverables, and timelines- Implement best practices and innovative strategies to optimize processes and enhance outcomes.3. Client Relationship Management- Serve as the primary point of contact for clients, addressing their needs and ensuring their success- Proactively identify opportunities to provide value-added services and solutions- Build and nurture strong client relationships to foster long-term partnerships.4. Team Leadership and Collaboration- Manage and mentor a dynamic team of professionals, fostering a culture of accountability and growth- Assign responsibilities, monitor performance, and provide constructive feedback- Promote seamless collaboration across departments.5. Project Delivery and Quality Assurance- Ensure projects are delivered on time, within budget, and meet or exceed client expectations- Conduct post-project evaluations to assess success and identify areas for improvement- Maintain high standards of quality and integrity in all deliverables.Skills and Competencies- Strong analytical skills with an ability to evaluate costs, risks, and project feasibility- Exceptional client-facing and communication skills, with a knack for building trust and rapport- Strategic mindset with a focus on continuous improvement and innovation- Proven experience in team management, fostering collaboration and performance excellence- Proficiency in market research methodologies and data collection processes.
Education
Amity University
Bachelor of Technology - BTech
2014 — 2018
Modern Delhi Public School - India
Biotechnology
2011 — 2013
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