Nikita Gupta
Dynamic Dispute Resolution Expert | Strategic Leader | Operations Management | Client Satisfaction Champion | | Project Management Pro | Servicing Portfolio Specialist
- Role
- Lead Analyst at American Express
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Nikita Gupta
With over 8 years of dedicated service at American Express, I\'ve honed my skills as a…
Experience
Lead Analyst
Mar 2016 — Present · Gurgaon, IN
Analyzed over 500 disputes from customers on a monthly basis to identify the root cause and provide tailored solutions.• Monitored, evaluated, escalate, and respond proactively to all the disputes received from customers and providing solution in timely manner to ensure client satisfaction.• Mentored 5 executives in Argentina/Mexico on dispute management processes and best practices. • Collaborated with seniors or stakeholders to understand operational requirements, and identify customer feedback pain points, increasing survey submission rate from 60% to 75%.
Skills
- Microsoft Excel
- Team Leadership
- Business Analysis
- Customer Service
- Marketing
- Marketing Strategy
- English
- Outlook
- Market Research
- Html
- Business Strategy
- Leadership
- Business Development
- Windows
- Microsoft Office
- Management
- Competitive Analysis
- Microsoft Word
- Teamwork
- Public Speaking
- Team Management
- Research
- Powerpoint
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