Nikita Ayarkar

About Nikita Ayarkar

Hello Everyone, Here is a little bit about me: I bring over 5 years of primary experience in SaaS and a rich background including 9 years in Sales & Business Development across multiple industries. Despite not being technical, I am technically savvy and well-versed in topics such as cloud computing, generative AI, HTML, CS, JavaScript, and digital adoption platforms, Ticket Management System, Customer Support Automation etc. Experienced in using CRM tools like Salesforce, Hubspot, Zoho, Leadsquared etc.Although I don’t code myself, I have been able to sell coding classes to parents in the US. My most exposed industries span hotels, travel, Edtech, food technology and supply chain.I’m always eager to gain new knowledge, whether it’s tech-related, project management, or foundational skills. As evidenced by my Salesforce Trailhead accomplishments, I’m an Adventurer with 21 badges and 14,075 points.What sets me apart is a genuine passion for people and a sincere commitment to the success of my clients and the growth of the companies I work with.Some of my key strength : Customer Relationships: Proven expertise in building and nurturing strong customer relationships, with a strong ability to understand customer needs and develop solutions accordingly.Empathy: The foundation of empathy, which allows to build deep relationships with customers and understand their perspectives.Problem Solving: A proven ability to effectively solve complex problems, providing innovative and practical solutions.Diverse Industry Exposure: Extensive exposure across diverse industries, offering a broad perspective and adaptability to various business landscapes.Passion for Learning: Innate passion for continuous learning, driving personal and professional development to stay abreast of industry trends.Networking: Adept at establishing and maintaining valuable professional networks, contributing to collaborative opportunities and industry insights.I thrive on challenges and am passionate about contributing my skills to innovative and forward-thinking ventures. Let\'s connect to explore collaboration opportunities and drive transformative success in your industry. You can reach me out at a••••••••@gmail.com

Experience

1. Account Manager

   Altium®

   May 2024 — Present · Bengaluru, IN

   I focus on driving customer success and retention by ensuring timely renewal of Altium Designer. I work closely with engineering and design teams to help them maximize the value of their tools, streamline design workflows, and achieve continued product innovation.By maintaining strong customer relationships and understanding each account’s unique technical and business needs, I aim to ensure a smooth renewal experience and long-term satisfaction.Key Highlights-Managing end-to-end license renewal processes for Altium products-Ensuring high customer retention and satisfaction across accounts-Partnering with internal teams to deliver an exceptional customer experience-Ensuring timely and accurate software license renewals-Collaborating cross-functionally to deliver customer success-Analyze renewal trends and provide insights to improve retention and account growth-Identify potential risks in renewals and implement strategies to mitigate churn-Collaborate with cross-functional teams including Sales, Application Engineers, and Technical Support to ensure smooth usage, and satisfaction.

Education

• Sir J J School of Art Dr D N Road Mumbai 400 001 (Painting)

  B.Sc in Hotel & Tourism Management, Selling Skills and Sales Operations

  2010 — 2012

• Trailhead by Salesforce

  Salesforce Consultant

  2019

Skills

• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Customer Service
• Powerpoint
• English
• Windows
• Research
• Outlook
• Teaching
• Public Speaking
• Time Management
• Teamwork
• Customer Satisfaction
• Hospitality
• Hospitality Management
• Micros