Nikita Thadani
Associate Infrastructure Engineering @TIAA
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WORK HISTORY
Associate Infrastructure Engineering @TIAA
Pune, IN
EDUCATION
Imperial College of Engineering & Research
Bachelor of Engineering - BE, Electronics and telecommunication
Indian Institute of Management Nagpur
Executive MBA, Business Administration and Management, General
ABOUT NIKITA THADANI
Results-driven Infrastructure Engineering Professional with 10+ years of experience in End User Computing, Technical Infrastructure Management, Digital Employee Experience (DEX), and IT Governance. Specialized in Nexthink implementation, automation, compliance monitoring, and strategic infrastructure optimization. Proven track record in leading cross-functional teams, improving CSAT scores, driving SLA adherence, and implementing proactive monitoring solutions across global environments.MBA graduate with strong analytical, operational governance, and stakeholder management capabilities. Executive Highlights• 10+ years of experience in Global IT Infrastructure & EUC• 6+ years leading Nexthink-driven DEX transformation initiatives• Led high-performing teams of 25+ engineers across multi-location environments• International onsite exposure – Philippines• Executive MBA with focus on Strategy & Business Transformation Core Competencies• Nexthink Platform Leadership• Digital Employee Experience (DEX) Strategy• Infrastructure Governance, Compliance & Risk Management• IT Service Management (ITSM) Process Improvement• Automation & Self-Healing Frameworks• Performance and Data Analytics, Dashboard Development• End User Computing (EUC) Strategy• VPN / VDI / VMware Horizon, ServiceNow, BMC Remedy• SCCM Deployment and Asset Management• Cross-functional Team Leadership• Service Delivery and SLA Optimization & KPI Management• Digital Workplace Transformation
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