Nikita Mitrokhin
Customer Service Specialist @HearingLife
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WORK HISTORY
Customer Service Specialist @HearingLife
Utilized scheduling software to maintain appointment records, track client preferences, and generate reports.• Coordinated communication between clients and staff to confirm appointments and resolve scheduling conflicts.• Managed daily appointment scheduling, ensuring optimal time management and resource allocation.• Made over 300 calls daily, consistently surpassing a monthly KPI of 90.
EDUCATION
Tavrija State Agrotechnical Academy, Melitopol
Bachelor's Degree in Engineering
ABOUT NIKITA MITROKHIN
I am passionate about technical solutions and am eager to explore new opportunities in the field. I am a seasoned IT recruiter with a passion for connecting top-tier technical talent with exciting opportunities. With expertise in interviewing, CV screening, and leveraging platforms like LinkedIn for targeted searches, I thrive in the dynamic world of talent acquisition. My strong organizational skills and keen sense of prioritization ensure that I consistently deliver results while providing primary support for interview preparation. Summary: In my career, I have honed my skills in sourcing and headhunting, utilizing advanced techniques such as Boolean Search to identify and engage qualified candidates. Proficient in Applicant Tracking System (ATS) tools like JIRA, Recruitee, Zoho, and Bullhorn, I have facilitated seamless recruitment processes while catering to technical, digital, and marketing roles. Work Experience: As a Technical Recruiter at Toronto, I have successfully recruited top-tier technical talent for diverse roles, ranging from Project Managers to Digital Marketing Specialists. Leveraging a blend of sourcing strategies, I have managed the full-cycle technical recruiting process and collaborated closely with hiring managers to ensure successful candidate placements. In my role as a Full Life Cycle Recruiter at Softengi, Ukraine, I conducted comprehensive interviews and developed strong relationships with hiring managers to meet current and future hiring needs. I actively participated in diversity recruiting initiatives and utilized various sourcing channels to attract top talent.
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