Nikita Mehta
Senior Manager I Operations I Training I Transition I Digital Transformation I Solutions Architect I Health Insurance + BFSI I Client Relationship I Six Sigma Green Belt
- Role
- Senior Operations Manager at TP
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Nikita Mehta
Summary -# Professional with 20+ Years of experience in ITES industry.# Diverse in roles, not limited to Due Diligence, Transition, Training, Content Development, Operations, Quality Assurance, Risk Management, Transformation, Client Relationship, Farming, Architectural & Solution designing, etc. across geographies.# Proficient in understanding Customer Requirements to build profitability & business enhancement with cost effective solution & transformation using RPA.# Integrate new learning and developmental needs for business enhancement and culturally develop talent pool.# Successfull in running AS-IS business for both Voice & Non-Voice processes across geographies and re-engineering following legal regulations keeping in mind risk & compliance to gain profitability.# Domain Expert in Healthcare & Life Sciences (P&P), Insurance (RCM, P&P) & Banking Financial Services & Insurance, Telecom & Adwords. Key Skills -# Operations (Voice & Non-Voice)# Training Content Designing & Delivery # Business Transition (Onshore & Offshore for both Operations & Training)# Due Diligence # Business Transition # Business Transformation # Process Re-Engineering # Quality Set-up & Re-Engineering # Employee Engagement # Soft Skill Delivery (Behavior Analytics Trained & Certified)# Client Relationship Management # Process Risk Champion # Six Sigma Green Belt certified.# Goal & Carrier Oriented # Self Motivated
Experience
Senior Operations Manager
Jul 2022 — Present · Mumbai, IN
Skills
- Personnel Management
- Offshoring
- Service Delivery
- Business Analysis
- Process Management
- Screening
- Business Process Improvement
- Transition Management
- Copc
- Employee Relations
- Workforce Planning
- Talent Management
- Change Management
- Recruiting
- Training Delivery
- Customer Experience
- Quality Management
- Attrition
- Six Sigma
- Kpo
- Performance Management
- Crm
- Employee Training
- Call Centers
- Business Development
- Team Building
- Performance Appraisal
- Customer Engagement
- Operations Management
- Soft Skills
- Business Process Re-Engineering
- Quality Assurance
- Bpo
- Process Excellence
- Employee Engagement
- Recruitments
- Business Transformation
- Resource Management
- Customer Satisfaction
- Training
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