Nikita Dewda

About Nikita Dewda

Experienced Customer Support Representative with 2 years of dedicated service at TaskUs. Proficient in delivering exceptional customer service and support. Throughout my tenure at TaskUs, I developed a comprehensive skill set in handling customer inquiries, resolving issues, and providing technical assistance through various communication channels, such as phone, email and chat. With a strong commitment to customer satisfaction, I consistently delivered prompt, accurate, and empathetic responses to ensure positive customer experiences. I possess a deep understanding of customer needs and excel in identifying underlying problems to provide tailored solutions. By leveraging my excellent communication and problem-solving skills, I have effectively managed challenging situations, diffused conflicts, and turned dissatisfied customers into loyal advocates. Driven by a passion for continuous improvement, I actively contributed to process optimization initiatives, resulting in enhanced efficiency and increased customer satisfaction scores. Additionally, I consistently met and exceeded performance targets, demonstrating my ability to thrive in fast-paced, metrics-driven environments. As I move forward in my career, I remain dedicated to delivering excellence in customer service and leveraging my expertise to contribute to the success of any organization. Let\'s connect and explore potential opportunities to collaborate and create exceptional customer experiences. Thanks for visiting.

Experience

1. Data Analyst

   Numerator

   Sep 2025 — Present · Indore, IN

   As a Data Analyst at Numerator, I gained valuable experience in managing end-to-end client deliverables with precision and efficiency. My role focused on understanding client requirements, analyzing consumer and market data, and delivering actionable insights that supported strategic decision-making. I collaborated closely with cross-functional teams to ensure high-quality deliverables, often working under tight deadlines while maintaining accuracy and attention to detail.I successfully managed multiple client projects simultaneously, ensuring seamless data validation, reporting, and issue resolution. This role enhanced my problem-solving, analytical, and communication skills, as I consistently interacted with clients to clarify requirements and provide timely updates. I also leveraged Numerator’s proprietary tools and advanced analytics to deliver impactful business solutions tailored to client needs.This experience strengthened my ability to manage complex data-driven projects, improved my client relationship management skills, and equipped me with strong business acumen to drive measurable

Education

• Devi Ahilya Vishwavidyalaya (DAVV), Indore

  Master of Social Work - MSW HR

  2024

• Devi Ahilya Vishwavidyalaya (DAVV), Indore

  Master's degree

  2019 — 2021