Nikita D.

About Nikita D.

I am a seasoned leader with a proven track record of excelling in complex situations and fostering robust cross-functional collaborations. My leadership journey is marked by my ability to lead dynamic teams and champion diversity and inclusion initiatives. I am passionate about strategy, innovation, problem-solving, analytics, and creative thinking. Throughout my career, I have consistently delivered successful outcomes, whether launching new products, implementing technology solutions, or streamlining operational processes.Within Microsoft, as the Director of Strategic Planning, I drive alignment, enhance efficiencies, ensures transparency, manages risks, and fosters a culture of continuous improvement. Awarded the Global Customer Experience (GCX) FY25 Q1 One Microsoft Spotlight Award.During my career at HSBC, I held several leadership roles, including SVP, Chief Control Officer – Securities Services, Americas. I drove effective risk management strategies, managed global teams, and implemented risk training programs. I also led change management initiatives, driving business transformation and process automation, and successfully managed a global project resulting in a $450 million AUM migration.

Experience

1. Director, Strategic Planning, Customer Experience Strategy and Operations

   Microsoft

   Jan 2024 — Present · US

   As the Director of Strategic Planning within Microsoft\'s Customer Experience & Success (CE & S) organization, I lead the strategic planning efforts to drive clarity, accountability, and efficiency across teams. My role involves collaborating with various stakeholders to develop and implement comprehensive planning frameworks that enhance our digital presence and customer engagement.• Driving Alignment and Collaboration: Lead cross-functional teams to ensure alignment and collaboration. Organize planning forums, update meetings, and one-to-one calls.• Developing and Implementing Planning Frameworks: Create and implement frameworks to enhance efficiency and drive value. Define scope, schedule tasks, allocate resources, and ensure execution.Ensuring Transparency and Communication: Lead efforts for transparency and clear communication. Issue updates, host office hours, and implement review processes.• Managing Risks and Reporting: Monitor and report on strategic initiatives. Manage risks and provide status updates to key stakeholders.• Fostering a Culture of Continuous Improvement: Create a space for all voices to be heard. Collect feedback, share it with teams, and ensure information is accessible.• Awarded the GCX One Microsoft award for FY25 Q1 for leadership in driving FY25 Strategic Planning. Recognized for driving alignment, fostering collaboration, and creating synergy across global teams, significantly enhancing Microsoft\'s business value. Demonstrated significant impact and passion for achieving the GCX mission of delivering differentiated customer and partner experiences.

Education

• The Wharton School

  Executive Program for Developing Leadership & Managerial Skills, Organizational Leadership

• London Metropolitan University

  Bachelor of Science - BS, Business & Computing