Nikita Bani
Zomato | Thomas Cook India Ltd | Axis Bank
- Role
- Associate Program Manager at Zomato
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Nikita Bani
I have a total of 6+ years of experience in diversified fields of E-commerce, Foreign exchange and Banking industry with a demonstrated history of analysing business potential, conceptualising & executing strategies to drive sales, augment turnovers and achieve desired targets. I\'m skilled in project management, key account management, multiple stakeholder management & team building. I’m currently working with Zomato Ltd. as an Associate Program Manager in National Key Accounts. This role includes improving customer experience for the National Key Account portfolio through in-depth analysis of a customer journey, thereby increasing retention and frequency. Bottomline improvement - cost reduction through process excellence and quality assurance thereby reducing Order requiring support.
Experience
Associate Program Manager
Dec 2022 — Present · Gurugram, IN
Improving customer experience for National Key Account portfolio through in depth analysis of a customer journey, thereby increasing retention and frequency • Bottomline improvement - cost reduction through process excellence and quality assurance thereby reducing Order requiring support • Tracking & reporting cost implications at brand level to optimize P&L for the platform • Quarterly planning – targeting and execution of strategies to achieve desired levels of customer satisfaction • Stakeholder management between sales team and platform team to ensure smooth information flow and better policy adoption • Introduced NPS for National Key Accounts across the country
Education
Holy Cross Higher Secondary School, Pension Bada
CGBSE, Class 12
2008 — 2009
Shri Shankaracharya Institute of Professional Management and Technology
Bachelor of Engineering
2009 — 2013
Skills
- Core Java
- Team Management
- Business Development
- C
- Sql
- Unix
- C#
- Microsoft Office
- Java
- Microsoft Excel
- Software Development
- Oracle
- Html
- C++
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