Niki Fox

About Niki Fox

Our Mission is to become one of the leading facilities management companies in the real estate industry by being the eyes and ears to our Clients, being professional managers of information and having a vast network of experienced service providers. Alliance Property Services is owned with nearly 25 years of industry experience. We provide nationwide property maintenance services.

Experience

1. Sr Account Manager Ii Client Success Manager

   Service Autopilot By Xplor

   Jan 2022 — Present

   Deliver outbound sales motion to the customer base in response to strategic Marketing campaigns around new product offerings & initiatives• Create, manage, and execute on pipeline of expansion opportunities• Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction• 1st Tier Support• Manage all partner integrations as well as internal payments & billing POC for 800+ client portfolio• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services• Develop, prepare, and nurture customers for advocacy Advocate customer needs/issues cross-department• Operate as a liaison between management to share key customer feedback to improve overall customer experience• Advise Landscape Maintenance and Snow Removal professionals on industry technology• Manage a portfolio of 900+ accounts • Liaison and main point of contact for members and expansion of accounts• Leverage industry knowledge to sell accounts

Education

• Sequoyah High School

  General Studies, Core

  1998 — 2002

• Chattahoochee Technical College

  Human Resources Management/Personnel Administration, General

  2010 — 2011

Skills

• Inside Sales
• Training
• Full-Cycle Recruiting
• Microsoft Word
• Administrative Work
• Microsoft Office
• Marketing
• Key Performance Indicators
• Recruiting
• Personnel Management
• Employment
• Account Management
• Communication
• Job Descriptions
• Management
• Leadership
• Time Management
• Human Resources
• Temporary Staffing
• Awareness
• B2b
• Outlook
• Administration
• Sdlc
• Sales Operations
• Customer Retention
• Temporary Placement
• Customer Service
• Screening
• Quality Control
• Negotiation
• Office Administration
• Networking
• Interviews
• Analytical Skills
• Key Account Management