Niki Chaudhry

Service Delivery Manager @LogicalisUS

West Chester, OH, US

Strong leadership experience in IT field over the last 20+ years• Service Delivery Management to ensure fulfilment of contractual SLAs/SLOs• Support SaaS customer success, ‘Service Now’ and ‘Sales Force’• Extensive customer support experience including cross-department projects and handling incident escalations• Thrives in a team environment and knows how to leverage resources in a matrix management to drive business and success• Self-motivated team player with willingness to handle difficult situations with ease, have excellent communication skills

Albany Business College - Albany, NY

Diploma, Data Processing

Wright State University

Bachelor’s Degree, Computer Science