Nikhil Sharma

Experience

1. Owner

   Subway

   Dec 2019 — Present · US

   New deals and Launching products on 3rd party portals.+Leading and managing the team to offer the best Customer experience - consumer and Provider.+ Working with tech team to build internal tools to enable efficient functioning of the operations team.+Driving a culture of getting things done on time with high quality of service.+ Successfully completed Auditing with EY for year 2014-15.+Handling B2B Operations.+New partnerships and getting courses closed within a specific time frame.+Incorporate feedback from the staff and top management and work on multiple iterations of the operating model to meet the objectives of the organization.+ Record and track order failures and coordinate with the fulfillment team and the production team to correct the source of the failures.+Ensure that payments and refunds are processed efficiently and accurately.+MIS Reports of courses.+Manage the customer returns process including refunds, communication, and feedback.

Education

• Panjab University

  Master of Business Administration (M.B.A.)

  2015 — 2017

• Chitkara University

  Bachelor of Engineering (B.E.)

  2008 — 2012

Skills

• Microsoft Excel
• Operations Management
• Relationship Management
• Business Development
• Key Account Management
• Web Content Management
• Team Leadership
• Google Analytics
• SEO
• Business Analysis
• Html
• Account Management
• Lead Generation
• Css
• Microsoft Office