Nikhitha S
Operations Executive Customer Service @FIBS Logistics
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WORK HISTORY
Operations Executive Customer Service @FIBS Logistics
Trivandrum, IN
Receive pre-alerts and opened job files for allincoming shipments.*Issue Delivery Orders for all import shipmentsthru Dubai Trade and EK/DNATA.*Oversee day to day shipment arrival statusand manage full operating cycle of shipmentsTracking ATA/ETA and duly sharing arrivalnotice to clients well in advance*Updating cost and revenue, billing to thecustomers as per quotation and dispatchinginvoice.*Coordinate with transporter and warehouseteam to ensure that the cargo is delivered*Coordinate with clearance team forcollection of delivery orders from Airlineutilized internal software and Calogi to trackshipment activities, constantly looking for waysto optimise the process to boost productivity.*Ensure complete documents (as perrequirements) are handed over andprocessed for customs clearances.*Coordinate with third parties, sales andfinancial to meet operational requirements.Resolve issues regarding cargoshortages/damage/claims.*Receiving cash/cheque from customers inregard to clearance shipment/delivery ordercollection and accounting the same to
EDUCATION
Indira Gandhi National Open University
Certificate in Business Skill
Indira Gandhi National Open University
Master of Business Administration - MBA
Mithra Institute Of Management Studies
Professional Diploma in Logistics and Supplychain Management
St. Jude Higher Secondary school Mukhathala Kollam Kerala
Higher Secondary education
University of Kerala
Bachelor of Science - BS
ABOUT NIKHITHA S
I have the ability to negotiate terms effectively with excellent communication skills to enhance the overall strategic plan.Skilled at addressing high attrition rates.
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