Nikhitha K
HR Associate
- Role
- Human Resources Associate at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Experience
Human Resources Associate
Mar 2021 — Present
Responsible to provide deep dive research and analysis for HR services Escalations.*Routinely observing the process metrics, such as Time Around Time (TAT), Sevice Level Agreements (SLA) and First Contact Resolve (FCR), acting when necessary to coach and offer feedback to the team in case of any overlooks.*Conducted refresher training, educate and mentor internal team members on tools and resources for adoption within daily work based on quality trends identified.*Concluded all daily activities/tasks and sharing data/reports namely Shrinkage report, SOS work volume and EOS completed worked volume.
Education
Malla Reddy College of Engineering & Technology
Master of Business Administration - MBA, Human Resources Management and Services
2017 — 2019
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