Nikhil Unnikrishnan

Manager, Professional Services - Emea @Sitetracker

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2020 — Present

Manager, Professional Services - Emea @Sitetracker

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London, GB

Responsibilities- Leadership of all Sitetracker implementations in Nordics, France, Benelux and MEA (Middle East & Africa)- Leadership and Direct Line Management of a Professional Services unit comprising of Project Managers, Solutions Architects, Solutions Leads and Solutions Analysts- Identification and execution of growth opportunities within the customer organisation through license upsell, capability implementation and rollout- Thought leadership around implementation quality improvement and scalability with an aim to build referenceable customer base- Hiring high performing professionals with domain and technology knowledge within the Professional Services unit- Point of contact for escalations in the region- Act as a trusted customer advisor to senior customer stakeholders around digital transformation leading to true value realisation from using Sitetracker- Advise on implementation best practices - including application build, integrations and data migration- Hands-on technical advisor to bring accounts in jeopardy back to good health

EDUCATION

2010 — 2011

Glasgow Caledonian University

Master of Science (MSc), Management of IT Innovation

2003 — 2008

University of Mumbai

Bachelor of Engineering (BEng), Information Technology

SKILLS

Software DevelopmentOperations ManagementSalesforce.com ImplementationTeam ManagementConsultingSqlLinuxSix SigmaTeam LeadershipSdlcSoftware Development Life Cycle (Sdlc)TelecommunicationsAnalysisUsability TestingManagementRequirements AnalysisCompetitive AnalysisProject ManagementService DeliveryBusiness AnalysisVendor ManagementSalesforce.comStrategic PlanningUsabilityTestingManagement ConsultingCross-Functional Team LeadershipBusiness Strategy

ABOUT NIKHIL UNNIKRISHNAN

Professional Services leader with 16+ years of experience delivering complex digital transformation projects within telecommunications, EV and Utilities sectors.Currently leading a diverse, multi-disciplined professional services team in EMEA comprising Project Managers, Solutions Architects, Analysts and Consultants enabling the best possible time to value for our customer. In addition to this, I am also a senior technical advisor for Sitetracker’s largest global enterprise customers and have extensive experience managing security practices and cloud technology rollout challenges within the telecommunications sector.Salesforce Trailhead Profile: https://trailblazer.me/id/nunnikrishnanPersonal- Family man living in UK since 2010 working on building my indoor tropical internet connected garden- Passionate about botany, analogue devices (camera, automatic watches), space, IoT, green energy and world politics

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Nikhil Unnikrishnan — Manager, Professional Services - Emea at Sitetracker in London, GB | Unifers