Nikhil Tamhankar

About Nikhil Tamhankar

As a regional lead in my current role, I am responsible for- Managing infrastructure-related severity issues- Automating daily IT operations using PowerShell, Python, and VBA for Excel- Planning and deploying AWS/Azure infrastructure using Terraform & BitBucket, and Cloud consoles- Administering Citrix VirtualApps and NetScaler/ADC.In addition to these responsibilities, I provide training and mentorship for new employees and create SharePoint pages, documentation, and knowledge bases to support the team.

Experience

1. Service Delivery Manager

   FIS

   Apr 2024 — Present · Pune, IN

   Steering a team of 7 technical Subject Matter Experts to uphold the reliability and accessibility of clients\' vital systems with precision and expertise.• Nurturing a culture of perpetual learning and professional advancement by offering technical guidance and mentorship to team members, ensuring their ongoing development and success.• Guiding automation strategies to optimize operations, minimize manual tasks, and boost system efficiency through tactical execution.• Utilizing Terraform to implement infrastructure as code, fostering scalability and reproducibility across the environment with seamless efficiency.• Partnering with Application and Development teams to enhance application performance and reliability through the implementation of best practices, including meticulous performance tuning and comprehensive capacity planning.• Conducting performance evaluations, delivering constructive feedback, and mentoring team members to cultivate their professional growth and development.• Orchestrating incident response efforts during critical outages, prioritizing swift communication, troubleshooting, and resolution to minimize downtime and mitigate impact.• Collaborating closely with external vendors and service providers to uphold service level agreements (SLAs), ensuring seamless delivery and client satisfaction.• Leading the charge in fortifying infrastructure, driving the team to promptly address security vulnerabilities and bolster defenses.• Overseeing timely disaster recovery exercises and subsequent cleanup operations to honor client agreements and ensure business continuity.

Education

• MIT School of Distance Education

  Post Graduate Diploma in Management (PGDM), Information Technology

• Institution of Electronics and Telecommunication Engineers

  Diploma, Computer Science and Engineering

  2005 — 2010

Skills

• Mobile Applications
• Rhcsa
• Sql
• Linux
• Asp.net
• Networking
• Ccna
• Rhce
• Operating Systems
• Html
• Windows
• Blogging
• C#