Nikhil Singh

About Nikhil Singh

Nikhil Singh is working as a Senior Product Manager with Publicis Sapient Gurgaon Office. He brings with him approx. 6 years of work experience in the field of Digital Product Management, Agile and Digital Business Transformation. He specializes in both B2B and B2C products and is a subject matter expert in industries such as Logistics & Supply chain, Healthcare and ecommerce-retail. Has worked closely with clients and has leveraged data while defining the product roadmap. Keen to leverage leadership and managerial expertise on different Product Management engagements. Currently executing a project with the client partner UPS (United Parcel Service) for bring in Digital Transformation. The effort has seen 13% MoM growth in revenue from the new product/functionalities launched. Previously executed a project with P&G for the Gillette brand where he worked primarily on two fronts. One was the digital transformation of Gillette.com driven by the outcome of Sentiment Analysis. Second one was on the Strategy side, based on the outcome of Market basket and data analytics.Worked in Tech Mahindra for 3 years as a Associate Product Manager, He worked extensively in bridging the gap between employee and management. Provided support to companies like AT & T and British Telecom. Chaired several International Clients meetings & calls and Interviewed & selected new joiners for the Team. Received numerous awards and appreciations for outstanding team management skills. Getting ‘PAT ON THE BACK’ (Biggest Award for employee) is a demarcation of his dedication towards the work assigned to me. He plan to capitalize on these strengths.An IIM Kozhikode post-grad and an industrious student throughout my academic life. He was in the top 21 (%) percentage in PGP 22 batch of 417 students for the Post Graduate Programme in the Academic year 2018-20 of IIM Kozhikode. Was equally inclined towards handling the student-led groups (Executive member of Horizon 2019) and other cultural events (Executive member of Calicut marathon committee 20••••19).He is a Creative thinker, strategist and constant learner with a good number of achievements and active in extracurricular initiatives. Spearheaded 9 CSR activities, including Girl child teaching organized by the Mahindra group, Conducted Fundraising for helping and benefiting 7528 employees of the AT & T project. Secured 1st position in Intra College Technical Quiz Competition amongst 880 students. Lectured 30 US-based employees of Cardinal Health through video conferencing.Enjoys car racing and driving.

Experience

1. Senior Product Manager

   Publicis Sapient

   Sep 2022 — Present · Atlanta, GA, US

   UPS- Dynamic Pricing & Rate Optimization• Defined a multi-phase product roadmap aligned with a $110M YoY revenue goal, prioritizing pricing intelligence and automation capabilities to reduce manual intervention and enhance quote accuracy.• Real Time rate adjustments: Developed a data-driven pricing strategy that uses AI/ML algorithms toautomatically adjust product or service prices in real-time based on user behavior, market demand, and historical trends.• Delivered pricing optimization impacting 50K+ monthly users, improving rate personalization, platform stickiness, and revenue per customer.• Reduced manual pricing effort by 85%, enabling scalable operations and consistent customer experiences.• Increased quote-to-book conversion by 11% YoY by launching adaptive fallback-based discount logic personalized to user behavior and quote attempts.UPS – UPS.com, Marketing and Small pack shipmentsStrategic Product Vision & Roadmap Ownership• Defined global product strategy and roadmap through 2024, aligned during a 7-day workshop with 60+ stakeholders.• Built a financial model projecting $560M YoY revenue growth, securing executive sponsorship and funding. AI-Driven Automation & Workflow Optimization• Led AI-enabled quoting automation, improving accuracy from 23% to 99.7% and reducing manual intervention by 90%.• Designed fallback logic, dynamic discounting, and adaptive pricing—delivering a 13% MoM revenue uplift.International Expansion & GTM Strategy• Launched localized digital flows for the China corridor, enabling onboarding of Temu and expanding user base by 30%.• Tailored product offerings for regional regulations, logistics constraints, and booking behaviors.Team Leadership & Agile Execution• Directed a 30+ member globally distributed team, driving PI Planning, backlog grooming, and iterative delivery with 95% on-time releases.• Mentored junior PMs and improved sprint velocity through structured ceremonies and clear acceptance criteria.

Education

• Indian Institute of Management, Kozhikode

  Master of Business Administration - MBA

  2018 — 2020

• KRISHNA INSTITUTE OF ENGINEERING AND TECHNOLOGY, GHAZIABAD

  Bachelor of Technology (B.Tech.), Mechanical Engineering

  2011 — 2015

• Ch. Chhabil Dass Public School, Ghaziabad

  High School, Mathematics and Commercial Art, 99% in Boards

  2009 — 2011

• Institut Mines-Télécom Business School

  Master of Business Administration - MBA, General Mangement

  2019 — 2019