Nikhil Shukla

Key Account Manager @Reliance Retail

IN

Key Achievements: Accelerated Brand Onboarding & Growth – Successfully onboarded 10+ brands within just 3 years, playing a crucial role in expanding service partnerships, strengthening business relations, and driving market penetration. Seamless Sales & Service Operations Alignment – Led the strategic alignment of sales and service operations, ensuring streamlined workflows, operational efficiency, and a customer-first approach. Expert in SOP & Agreement Drafting – Designed and implemented Standard Operating Procedures (SOPs) and agreements aligned with organizational goals, ensuring compliance, clarity, and operational excellence. Driving Business Success Through Strategic Reviews – Spearheaded monthly business reviews with both internal and external client teams, fostering data-driven decision-making and continuous process improvement. Performance Management & Goal Execution – Established, monitored, and optimized team objectives, ensuring performance accountability, efficiency, and long-term success. After-Sales Service Excellence – Strengthened brand partnerships and elevated customer experience by executing high-impact after-sales service strategies, reducing turnaround times, and enhancing satisfaction levels. Proactive Customer Escalation Resolution – Developed structured SOPs to resolve sales and service-related escalations efficiently, ensuring prompt issue resolution and long-term customer trust. Enhancing Vendor & Client Experience – Ensured a seamless and high-quality engagement for vendors, clients, and brands by implementing best-in-class alignment strategies, clear expectations, and operational efficiencies.

Punjab Technical University

Master of Business Administration - MBA, Marketing