Nikhil Sharma

Strategic Customer Success Leader | Driving Retention & Growth in B2B SaaS | Digital Transformation & Team Mentorship

Role: Customer Success Leader at Genefied
Location: New Delhi, DL, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Nikhil Sharma

A results-driven Customer Success Leader with a proven track record of building and…

Experience

Customer Success Leader
Genefied
Aug 2025 — Present

Education

Himachal Pradesh University
Bachelor of Technology - B.Tech, Electronic and Communications Engineering Technology
2000 — 2004

Contact information

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•••••@genefied.ai
Personal email
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Current company

Genefied

IT Services and IT Consulting · 46 employees · Founded 2017 · Delhi, Delhi, India

Offering innovative Loyalty solutions for consumer brands to connect effectively with their consumers. Genefied is a B2B vertical SAAS company that helps consumer brands across different industries connect with their consumers and build their loyalty and enhance retention. Our QR code-based, cost-effective solutions are focused on accelerating loyalty, customer retention, and, thus, your brand’s revenue growth. Today, we are already serving some big Indian brands, from industries like Bathware, Plywood, Auto-parts, Electronics, Helmets, Wires, and FMCG to Tyres and Home Equipment. Our Loyalty Solution can be a game-changer for your business model. Genefied was awarded the "Best Upcoming Anti-Counterfeiting Technology" solution. The solutions that we offer entail: 1. GenuineMark: Anti-Counterfeiting Solution 2. SupplyBeam: Supply Chain Traceability Solution 3. Rewardify: Retailer Loyalty Platform 4. Scan & Win: Consumer Loyalty Management 5. DWAM: Digital Warranty Activation Management 6. CAP: Certificate Authentication Platform Our products allow brands to protect against counterfeit products, collect consumer data, and expand retailer models while empowering their consumers. These solutions have a track record of increasing sales, shifting consumers to e-commerce, and providing a high return on investment. Connect with us today and allow us to serve your brand with modern solutions to the 'long in the tooth' issues.

genefied.ai

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About Nikhil Sharma

Experience

Customer Success Leader

Education

Himachal Pradesh University

Find verified contacts for anyone on LinkedIn