Nikhil Shah
Senior Officer at Goodyear India Limited | Former Technical Service Engineer at JK Tyre & Industries Limited | Former Teaching Assistant (NINJA) for Design at JK Lakshmipat University, Jaipur
- Role
- Senior Officer - Customer Service at Goodyear India Ltd
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Nikhil Shah
Tyre Specialist | Engineer by Choice Developing out-of-the-box solutions by utilizing technical and Analytical Skills
Experience
Senior Officer - Customer Service
Aug 2023 — Present · Gurugram, IN
Working under the Customer Service Department to provide resolution to complaints using technical skills required in the tire industry.2. Handling escalations of the entire Delhi NCR Region.3. Providing feedback to the customer service department for any changes in the market which tend to change the product development of product enhancement by doing Product Performance Analysis, and Premature Failures.4. Leading a team of 4 members working under the customer service department as a part of dotted reporting matrix5. Maintaining relations with all the stakeholders for better visibility of the product in the market by providing technical training on tyre safety, Defects and their root causes.
Education
JK Lakshmipat University, Jaipur
Bachelor's degree
2015 — 2019
DAV Centenary Public School
10+2
2014 — 2015
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