Nikhil Rajput

About Nikhil Rajput

Dedicated Technical Support Engineer specializing in Dell Enterprise Server & Hardware infrastructure, with a strong foundation in networking as a CCNA-trained professional. Currently at Concentrix, I troubleshoot complex hardware failures, manage Dell PowerEdge systems via iDRAC, and ensure high availability for critical server environments.With a Bachelor of Engineering in Computer Engineering and a background in Cloud Computing, I possess a deep understanding of the full infrastructure stack—from physical server architecture and RAID configurations to VLANs, routing protocols, and IP management. My technical expertise is complemented by a hands-on approach to problem-solving, developed through designing simulated LAN/WAN topologies and IoT-based hardware projects.I am passionate about infrastructure reliability and am actively scaling my skills to transition into a System Engineer or Network Engineer role.Core Technical Competencies:Enterprise Hardware: Dell PowerEdge Servers (Tower/Rack/Blade), PERC RAID Controllers, iDRAC, and hardware diagnostics.Networking: IPv4/IPv6 Subnetting, Routing Protocols (OSPF, EIGRP), VLANs, and ACLs.Systems: Windows Server Administration, Active Directory, and Cloud Computing

Experience

1. Technical Support Engineer - Dell Server & Hardware

   Concentrix

   Jan 2026 — Present · Pune, IN

   Since you\'re specializing in enterprise-grade hardware, your description should sound technical and authoritative. This tells recruiters and peers that you aren\'t just doing basic software helpdesk work—you\'re handling the \"heavy metal\" of the data center.Here is a high-impact description you can paste into the Description box:Role DescriptionAs a Technical Support Engineer at Concentrix, I provide advanced enterprise-level support specializing in Dell PowerEdge server architecture and hardware infrastructure. My role focuses on ensuring maximum uptime and performance for critical server environments.Key Responsibilities & Tech Stack:Hardware Diagnostics: Troubleshooting and resolving complex hardware failures involving Dell PowerEdge (Tower, Rack, and Blade) systems.Server Management: Managing remote server health and deployment using iDRAC (Integrated Dell Remote Access Controller) and OpenManage.Storage & RAID: Configuring and troubleshooting PERC (PowerEdge RAID Controllers), physical disk arrays, and backplane connectivity.Critical Infrastructure: Diagnosing issues with Power Supply Units (PSUs), motherboards, processors, and memory modules (DIMM).Resolution Management: Delivering end-to-end technical solutions for enterprise clients, ensuring adherence to strict SLAs and hardware reliability standards.

Education

• Savitribai Phule Pune University (SPPU)

  Bachelor of Engineering, Computer Engineering

• Kopargaon Taluka Education Societys K.J.Somaiya College of Arts,Commerce & Science College, Mohinirajnagar, Kopargaon, Dist.Ahmednagar 423601

  HSC

  2020 — 2021

• Shree Sai Baba English Medium School

  SSC

  2007 — 2019