Nikhil Maggu
Defining Tomorrow\'s CX with AI : Sprinklr
- Role
- Lead Architect Ccaas Solutions Consulting at Sprinklr
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Nikhil Maggu
With 17+ years of experience in IT and Telecommunications, I specialize in Designing and…
Experience
Lead Architect Ccaas Solutions Consulting
Nov 2023 — Present · Gurugram, IN
Part of Sprinklr’s Solutions Consultants Group, leading Strategic Solutioning for Sprinklr with a focus on CCaaS Transformation. Passionate about serving Business requirements through Technology and bridging the gap to deliver AI-powered platforms that elevate Customer Experience at scale. What I Do:• Act as a trusted advisor to Enterprise clients, translating complex challenges into high-impact CX solutions.• Lead Technical Discovery, Solution Workshops, and compelling Demos that accelerate decision-making.• Design Scalable, Enterprise-grade solutions with precision-built BoM.• Collaborate across Implementation, Product, and Engineering to ensure seamless Solution Delivery.
Education
Dronacharya College of Engineering
BE
2004 — 2008
Consultancy Development Centre
Certified Technical Consultant
2017 — 2017
Indian Institute of Technology, Delhi
Department of Management Studies
2020 — 2020
Kendriya Vidyalaya
High School
1992 — 2004
Skills
- Contact Centers
- Enterprise Software
- Vas
- Software Development
- Python
- Media Gateways
- Start-Ups
- Technical Solution Development
- Unified Communications
- Tcp/Ip
- Predictive Dialers
- Software Solution Architecture
- Troubleshooting
- Voip
- Cisco Call Manager
- Saas
- Smsc
- Lan-Wan
- Sip Trunking
- Telepo
- Postgresql
- Mobile Telephony
- Mysql
- Managed Services
- Citrix Xenserver
- Regression Testing
- Integration
- Solution Architecture
- Ivr
- Cisco Voip
- Cti
- Networking
- Virtualization
- Telephony
- Mitel
- Pri
- Crm Integration
- Pre-Sales
- Click2call
- Cisco Telepresence
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