Nikhilkumar Parmar
Team Lead - IT Operations Center @eHealth Saskatchewan
Signup · Get unlimited contacts
WORK HISTORY
Team Lead - IT Operations Center @eHealth Saskatchewan
Regina, SK, CA
Team Lead Information Technology Operations Center at eHealth Saskatchewan
EDUCATION
Hemchandracharya North Gujarat University
Bachelor of Engineering - BE, Electronics & Communications
ABOUT NIKHILKUMAR PARMAR
ITOC Team Lead | Service Assurance | Major Incident & Problem Management | Continuous ImprovementAs the ITOC Team Lead at eHealth Saskatchewan, I lead a high-performing team focused on maintaining the stability and performance of critical IT services that support healthcare delivery across the province. I specialize in managing major incidents, coordinating rapid response efforts, and conducting detailed Major Incident Analyses (MIA) to uncover root causes and drive long-term improvements.With a strong foundation in ITIL practices, I bring a proactive, data-driven approach to service assurance—enhancing monitoring, refining processes, and ensuring compliance with SLAs. I’m passionate about continuous improvement, knowledge sharing, and building resilient teams through coaching, cross-training, and collaboration.I thrive in fast-paced, high-pressure environments and am committed to delivering reliable, high-quality support to our healthcare partners—because every second counts when it comes to patient care.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.