Nikhil Kaushal
DevOps & AI Engineer | AWS | Docker | Jenkins | CI/CD | LLM | Software Testing | Linux
- Role
- Customer Support Associate at Tech Mahindra
- Location
- Kangra, IN
- LinkedIn followers
- 500 followers
Experience
Customer Support Associate
Aug 2025 — Present · IN
Part-time Customer Support Associate at Tech Mahindra, focused on delivering excellent client service, resolving queries efficiently, and ensuring a seamless customer experience. Skilled in communication, troubleshooting, and CRM tools.Key Responsibilities & AchievementsProvide high-quality support across multiple communication channels, ensuring timely resolution of client issues.Troubleshoot technical and service-related problems while guiding customers through effective solutions.Maintain accurate records using CRM systems to streamline support processes and improve efficiency.Collaborate with cross-functional teams to address escalations and enhance overall service delivery.Apply active listening and empathy to strengthen customer relationships and drive satisfaction.
Education
Lovely Professional University
Bachelor of Technology - BTech, Computer science and engineering
Institute of Computer Tally Organisation
Diploma of Education, Diploma in Computer Application (Distance Education)
2022 — 2023
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