Nikhil Judge
Senior Reliability Improvement Manager @Sky
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WORK HISTORY
Senior Reliability Improvement Manager @Sky
London, GB
As Senior Manager – Reliability Improvement, I lead strategic innovation and continuous improvement across Sky’s global Technology & Product Reliability organisation. My role focuses on transforming the efficiency and performance of reliability technology and operations, aligning ITSM and reliability processes with business objectives, and fostering a culture of service excellence.Key responsibilities:Shaping and executing the continual service improvement (CSI) roadmap, ensuring alignment with business and technology goals.Leading enterprise-wide initiatives to embed AI and automation into service management and reliability practices.Driving adoption of Lean, Six Sigma, and Agile methodologies for sustainable process enhancements.Evaluating and adopting emerging technologies (e.g, AIOps, observability platforms) to enhance proactive service operations.Mentoring and coaching managers, service owners, and technical teams on innovation and continuous improvement.Acting as a change leader, fostering a culture of service excellence and operational maturity.This role requires a blend of strategic thinking, technical expertise, and a passion for innovation to deliver measurable improvements in service reliability and operational efficiency.
EDUCATION
University of Warwick
Master of Science (MSc) Information Systems Management and Innovation, Management Information Systems
Coventry University
BA Honours Business Management, Business Management
SKILLS
ABOUT NIKHIL JUDGE
Strategic and delivery-focused leader with extensive experience driving transformation across service operations environments. I specialise in aligning teams, creating and improving processes, embedding robust governance, and delivering high-impact delivery with precision and pace. Known for a belts and braces approach, I ensure every initiative is thoroughly planned, risk-assessed, and executed with operational resilience at its core. I bring a sharp problem-solving mindset, combining analytical rigour with strategic foresight to navigate complexity and deliver sustainable outcomes. Trusted by senior stakeholders for my ability to cut through ambiguity, galvanise teams, and land delivery that sticks.
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