Nikhil Sharma

About Nikhil Sharma

Sir Edmund Hillary taught us that it\'s not the mountains we conquer, but ourselves. My career journey has been characterised by a continual search for contexts in which the application of advanced technologies can help solve mountain-sized, real-world problems. Dynamic Customer Success,Program Management Leader & GIS Development expert with over 13 years of expertise in the tech industry, dedicated to driving exceptional customer satisfaction, optimizing service delivery, and managing high-performing cross-functional teams. Proven track record in establishing customer success frameworks, implementing strategies that enhance customer experience, and consistently exceeding goals in revenue, retention, and satisfaction. Well-versed in.NET, Node JS, SAAS solutions, financial management, and contract negotiations, with a demonstrated ability to deliver impactful, results-oriented solutions.1. Certified Professional Scrum Master(PSM) from Scrum.Org & PRINCE2 from PeopleCert.2. Certified GIS Professional & ArcGIS Application Developer from ESRI Inc.3. Certified ANDROID professional from GOOGLE Inc. Certified on Fundamentals of Digital Marketing from GOOGLE Inc.5. Geospatial (GIS) Professional with a Master\'s degree focused in Geographic Information Systems from NIIT University under the scholarship from ESRI Inc.6. Skilled in AutoCAD, ArcGIS, GIS development (including desktop, mobile and web), Quantum GIS, Web services, ArcGIS Server and GeoServer platform along with good background in POSTGRES, Oracle & Microsoft SQL database along with ArcSDE. Hands-on experience in JavaScript, JAVA, C#, QT, Android and PHP platform. Specialisation in GIS Development with over 13 years of industry experience in India & abroad.An innate ability to rapidly embrace new contexts, pick up new skills, apply learning from past experiences and get people committed to a shared vision has enabled me to deliver outstanding outcomes for my organisations.

Experience

1. Manager, Customer Success

   Esri India

   Nov 2023 — Present · Noida, IN

   Managing the Customer Success Department at ESRI.• Understand customer pain points and help drive escalations by coordinating between Sales,Support groups,Consultants,partners and other cross-functional teams as necessary • Utilize ArcGIS experience and expertise to chart customer journey towards outcomes and conduct POCs and execute projects.• Hold regular business review meetings with C-level executives/Director level decision-makers and influencers to track progress towards achieving their business outcomes.• Deeply understand customer business and technology needs; become the face of Esri India to the customer and Voice of customer within.• Work closely with Sales team to come up with a detailed Success Plan specific to each customer’s requirements• Drive post-deployment product adoption• Drive Advocacy in the form of customers case-studies and/or engagements at user conferences.

Education

• Birla Institute of Technology and Science, Pilani

  Master of Business Administration - MBA

• NIIT University

  Master’s Degree

  2012 — 2014

• Dronacharya College of Engineering

  B.Tech

  2008 — 2012

• Central Board of Secondary Education

  12th

  2007 — 2008

• Central Board of Secondary Education

  10th

  2005 — 2006