Nikhil Gawde
Service Delivery Manager @DMart - Avenue Supermarts Ltd
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WORK HISTORY
Service Delivery Manager @DMart - Avenue Supermarts Ltd
Thane, IN
EDUCATION
University of Mumbai
Bachelor of Engineering (BE)
Sacred Heart High School & Junior College
Distinction
SKILLS
ABOUT NIKHIL GAWDE
An experienced IT professional and skilled leader of Techno Functional projects and programs, that brings a solid technical background along with a strategic business outlook to the table with demonstrated success in agile project management, program management, change management, project strategy, business analysis and IT service management. With strong trilingual communication skills and a strong record of leading high-performance teams including multi-functional/multi-cultural teams and virtual/physical teams in the successful delivery of strategic initiatives, from its project initiation to closure. My convincing power and out of the box thinking are key strengths that have seen me through tough situations. Moreover, with my strong liaison & relationship skills, I build & maintain long standing relations with stakeholders & key decision makers to strategically secure profitable business. I am deft at monitoring performance, analyzing status & progress reports and manage complex business challenges with strong work-ethics, interpersonal communication, relationship management and analytical skills. Specialties: Program, and project management (Using Iterative and Agile Methodologies). IT Service Delivery Business analysis and requirements definition. IT Governance and Business Continuity. Quality Control and Assurance. IT service management (ITSM): Incident, Change, and Service Level Agreement Management. Leadership, team building, coaching and mentoring. Strong written and verbal communication skills; able to communicate effectively at all levels. Proven successes in: Team & People Management Cloud Computing & Client/Server Services Requirements, Negotiations & Development Risks, Cost-Benefit, and Budget Analysis Cross-Functional & Virtual Team Management PM Frameworks: ITIL, ITLC I\'m currently associated with Avenue Supermart Ltd. while I pursue new opportunities and can be reached through this profile.
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