Nikhilesh Chakkarkota

About Nikhilesh Chakkarkota

I\'m a Results-driven Telecom & Network Operations Engineer with 10+ years of experience in 5G IoT, Packet Core, and RAN environments, delivering high-availability, high-performance networks across 2G, 3G, LTE, and 5G technologies. Skilled in network operations, incident management, fault resolution, and end-to-end service delivery for global telecom leaders including Cisco, Nokia, Samsung, Huawei, Alcatel Lucent, CommScope.Expert in ITIL4 framework, Network Monitoring, Troubleshooting, and Change Management with a strong background in POD failover, OSS rehoming, site integration, software upgrades, and RCA preparation. Proficient in Core Network & Packet Core operations, working with GGSN, SGSN, and data center systems.Highly experienced with monitoring and automation tools: Jira, Confluence, BMC Remedy, PagerDuty, Opsgenie, BigPanda, Splunk, Grafana, AppDynamics — ensuring proactive fault detection, reduced MTTR, and improved SLA compliance.Recognized for vendor coordination, field team support, network optimization, and KPI improvement, I bring a proven track record of managing multi-vendor telecom networks while maintaining service continuity under pressure. Adept at project lifecycle management, communication, and escalation handling to ensure smooth delivery.If your organization needs a Telecom NOC Specialist who can optimize performance, manage incidents effectively, and drive operational excellence in next-gen networks, let’s connect.

Experience

1. Incident Manager 5g Iot & 5gaas Global Noc Operations at Cisco

   Cisco

   Jul 2022 — Present · Bengaluru, IN

   helped me get this job

Education

• University of Mumbai

  Bachelor of Engineering - BE, Electronics and Telecommunication