Nikhil Banga
Sr Implementation Consultant @Sprinklr |Genesys Cloud CX | Cloud BYOC | Avaya | VoIP | API |Security | ISO 27001:2022 LA
- Role
- Senior Implementation Consultant at Sprinklr
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Nikhil Banga
Skilled Contact Center Specialist with 8 years experience in Genesys Cloud CX and Avaya platforms. Proficient in configuring and supporting cloud-based contact center solutions, including IVR design, call routing, BYOC and API integrations in Genesys Cloud CX, managing and troubleshooting Avaya Aura systems, call flows, and VoIP infrastructure. Also, experienced in applying telecom security best practices, ensuring secure and reliable voice environments across both legacy and cloud systems.
Experience
Senior Implementation Consultant
Feb 2026 — Present · Gurugram, IN
Education
Seneca Polytechnic
Postgraduate Diploma Certificate, Cloud Architecture & Administration
Lovely Professional University
Bachelor of Technology (BTech), Electrical, Electronics and Communications Engineering
2011 — 2015
Skills
- Computer Networking
- C
- C++
- Telecommunications
- Networking
- Multi-Task & Handle High-Volume Workloads
- Communication Skills
- Ccna
- Microsoft Excel
- Troubleshooting
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