Nikhil A Sayli
Loan Servicing & Collections Team Lead | Customer Success Manager | Escalation & SLA Expert | 8+ Yrs in Fintech & NBFC | 1,500+ Accounts | Open to Global Roles
- Role
- Senior Relationship Manager at Mpower Financing
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nikhil A Sayli
I\'m a fintech and NBFC professional with 8+ years of experience managing complex loan portfolios, high-volume escalations, and customer success across the full financial services lifecycle — from disbursement to collections to closure.What I bring to the table:→ Managed 1,500+ loan accounts end-to-end across disbursement, repayment, modifications, and closures→ Resolved 50+ monthly escalations with 95% SLA adherence, cutting turnaround to 24–48 hours→ Reduced delinquency by 33% and roll rates by 37% through data-driven collections strategies→ Maintained CSAT of 4.7/5 across an international borrower portfolio→ Generated ₹1.2 Cr+ in monthly recoveries and drove 22% improvement in repayment rates→ Led and mentored teams of 10–15, improving productivity by 30% and QA scores above 90%Currently at MPOWER Financing (US-based education lender), where I manage an international portfolio, coordinate with cross-border stakeholders, and own the full servicing and escalation workflow for 1,500+ global borrowers.I\'m experienced across:Loan Servicing & Operations · Collections Strategy (1–120 DPD) · Escalation Management · Customer Success & Retention · SaaS CRM Tools (Salesforce, Zendesk, Freshdesk) · Root Cause Analysis · Process Optimization · Cross-functional Team LeadershipI thrive in fast-paced, high-accountability environments where accuracy, empathy, and data-driven thinking drive results. Whether it\'s preventing churn, recovering delinquent accounts, or resolving a high-priority escalation — I get it done.Open to roles in: Loan Operations · Collections · Customer Success (SaaS or Fintech) · Escalation Management · Relationship Management — in India or internationally. n••••••••@gmail.com |+91••••••••61
Experience
Senior Relationship Manager
Nov 2022 — Present · Bengaluru, IN
Built and nurtured relationships with high-value clients, providing tailored financial solutions to meet their unique needs.• Proactively addressed client concerns, enhancing their experience and ensuring satisfaction with our services.• Collaborated with cross-functional teams to develop and implement strategies driving customer engagement and retention.
Education
Sri Venkateswara College of Engineering
B.E, Mechanical Engineering
2013 — 2017
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