Nikhil Aher
Probationary Officer at Federal Bank | Customer-Centric Banking Professional
- Role
- Probationary Officer at Federal Bank
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Nikhil Aher
With an MBA in Agri Business Management from Symbiosis Institute of International Business and a foundational degree in Agriculture, my role as a Probationary Officer at Federal Bank leverages my core competencies in business analysis and cross-functional team leadership. In this position, I ensure the smooth operation of daily banking transactions and uphold stringent regulatory standards, including AML and KYC protocols. The team at Federal Bank and I work in unison to promote credit card and payment solutions, enhancing customer satisfaction through diligent service and swift resolution of concerns. Our collaborative efforts also focus on identifying cross-selling opportunities that contribute to our branch performance targets. By integrating my academic knowledge and certification in Digital Marketing, I am committed to bringing a fresh perspective and innovative solutions to our team\'s endeavors.
Experience
Probationary Officer
Nov 2022 — Present
Responsibilities: Managed daily banking operations, ensuring accurate processing of customer transactions and providing high-quality service to enhance customer satisfaction.Collaborated closely with compliance teams to uphold regulatory standards, including anti-money laundering (AML) and Know Your Customer (KYC) protocols.Supported the promotion and customer support of credit card and payment solutions, helping clients understand product benefits and resolving transaction-related queries.Contributed to branch performance targets by identifying cross-selling opportunities and fostering customer relationships.Achievements: Achieved customer satisfaction rate by resolving customer concerns swiftly and efficiently.Recognized for operational excellence in transaction processing, contributing to an increase in branch operational efficiency.
Education
1% Club
Personal Finance Mastery
2024
Amrutvahini Model School
Secondary Education
2007 — 2011
Symbiosis Institute of International Business
MBA - Agri Business Management
2020 — 2022
College of Agriculture, Dhule
Bachelor's degree
2014 — 2020
Shramik Junior College
Higher Secondary Education
2012 — 2014
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