Nikhila K
Site Reliability Engineer @Cigna Healthcare
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WORK HISTORY
Site Reliability Engineer @Cigna Healthcare
US
Engineered HIPAA-compliant, highly available multi-cloud infrastructure (AWS & Azure) to support Cigna’s large-scale healthcare, claims, and member-services platforms, ensuring secure PHI handling, disaster recovery, redundancy, and 99.9%+ service availability. • Designed, implemented, and maintained CI/CD pipelines using Jenkins and GitHub Actions, automating build, test, security scanning, and deployment workflows, reducing manual effort and accelerating release cycles by 35% across mission-critical healthcare applications. • Developed and standardized Infrastructure as Code (IaC) using Terraform modules and Ansible playbooks, enabling scalable, repeatable, audit-ready environment provisioning across production, staging, and regulated healthcare systems. • Deployed, managed, and optimized containerized microservices on Docker and Kubernetes, improving auto-scaling, fault tolerance, and system uptime for claims processing, care management, and provider-network services. • Defined, monitored, and optimized SLIs/SLOs and error budgets using Prometheus, Grafana, AWS CloudWatch, and Azure Monitor, strengthening observability, performance monitoring, and proactive incident prevention across clinical and enterprise platforms. • Automated SRE operations including log aggregation, alerting, compliance validation, backup verification, and performance tuning using Python and Bash, reducing manual overhead and improving MTTR and incident response efficiency. • Partnered closely with DevSecOps, cybersecurity, compliance, and engineering teams to embed HIPAA, SOC 2, IAM, vulnerability scanning, and governance controls directly into automated pipelines and cloud platforms. • Led production incident management and root cause analysis (RCA), implementing self-healing automation, resilience patterns, and reliability improvements to minimize downtime and strengthen healthcare application stability.
EDUCATION
Kennesaw State University - (CCSE) College of Computing and Software Engineering
Master's degree, Information Technology
Guru Nanak Institutions Technical Campus
B.tech, Electrical and Electronics Engineering
ABOUT NIKHILA K
Site Reliability / DevOps Engineer with 4+ years of experience designing, automating, and supporting highly available, HIPAA-compliant cloud platforms across healthcare and enterprise environments.• Proven expertise in AWS and Azure infrastructure, CI/CD automation, Infrastructure as Code (Terraform, Ansible), and container orchestration with Docker and Kubernetes.• Strong background in observability, incident management, and reliability engineering using Prometheus, Grafana, ELK, and CloudWatch to ensure 99.9%+ uptime.• Adept at building secure DevSecOps pipelines, automating operations with Python and Bash, and partnering cross-functionally to deliver scalable, resilient, and compliance-ready systems.
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