Nikhil Shetty
Loyalty, Retention & Growth | CRM | Landmark Group | Retail, E-Com
- Role
- Marketing - Retention & Loyalty at Landmark Group
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Nikhil Shetty
What started as a curiosity about why people choose certain brands turned into a…
Experience
Marketing - Retention & Loyalty
Sep 2024 — Present · Bengaluru, IN
Drove a 10% increase in incremental revenue through data-driven retention campaigns and customer journey optimization.•Built and managed loyalty program with a 12% conversion rate and 4% repeat to purchase, enhancing CX.•Design and executed customer retention campaigns to improve repeat purchases, customer lifetime value (CLTV)•Planned and executed marketing campaigns across all channels using MoEngage, SFMC.
Education
Welingkar Institute of Management
Master of Business Administration - MBA
2022 — 2024
University of Mumbai
Bachelor's degree
2018 — 2021
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