Nikhil Garg

Senior Manager Analytics (CCO\'s Office) @Policybazaar.com

Gurugram, IN

Effectively leading Data Analytics in Policybazaar, Gurgaon, to ensure KPI metrics are met throughout the execution of work.\\\\n Led the collection and analysis of customer feedback data identified key areas of improvement; implemented changes that led to 17% increase in customer satisfaction and 10% reduction in customer complaints.\\\\n Developed and proposed data-driven strategies to optimize complaint handing process, decrease in the number of query/complaints that further led to save cost.\\\\n Functioned as point of contact for product managers, Operations Managers and leadership, focused on timely and successful completion of assigned projects.\\\\n Successfully migrated from traditional tools like Zeppelin, Quicksight to PowerBI, Pyspark and Airflow, which resulted in timely refresh of the dashboards.\\\\n Providing fair and balanced insights into current, emerging and potential issues, trends and opportunities that enhance efficiency and effectiveness of management and the enabling control processes.\\\\n Data Analytics; Expert in interprets and evaluates results from data analytic queries, runs regression and correlation analysis, and reports on the results using AWS Athena, Pyspark, PowerBI, AWS Quicksight etc.\\\\n Data Extraction; Use Hive and AWS Athena technologies for further analysis and employs data management techniques, such as data cleansing, visualization and insight generation.\\\\n Experience with business intelligence tools such as Tableau. Intermediate scripting, statistical and analytical skills, including knowledge of Python, SQL and other related scripting or querying languages.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Indian Institute of Management, Lucknow

Management Development Program

Confidential

Bachelor of Commerce - BCom

Confidential

Master of Business Administration (M.B.A.)

Uttrakhand Sanskrit University Haridwar

Master's degree (Yoga)